This paper reviews the suggestions and strategies in David H. Maister's "Managing the Professional Service Firm."
Written in 2006; 1,500 words; 1 sources; APA; $ 49.95
Paper Summary:
The writer of this paper examines and describes each chapter in David H. Maister's "Managing the Professional Service Firm." The book contains suggestions, business plans and strategies pertaining to the service industry. Topics covered in this paper include: Motivating employees and attracting new clients, marketing and maximizing profitability in a professional service firm.
From the Paper:
"Chapter seven is titled with a warning to professional service firms: quality work doesn't mean quality service. Maister argues that quality service is as important as quality work, because both leave the client satisfied with the firm-client relationship. Maister offers the following formula: satisfaction equals perception minus expectation. If the client perceives that the service is at a certain level but expected a higher level of service, then that client will the dissatisfied."
We have thousands of high-quality term papers, research papers, essays, book reports and dissertations on every topic. At AcaDemon, you can download those term papers to help you write yours! You can be sure that the term paper, essay, book report or research paper you download are top-quality, competitively priced and high-level work.
This Free Term Paper Abstract is a part of our Term Paper Library.Here you can purchase research papers, examples of essays, academic dissertations, articles, notes, analytical papers, book reports, stories and poems. We have thousands of persuasive, point-of-view, narrative, critical, compare and contrast and other types of essays in our Library. You can also find here Term papers on ""Managing the Professional Service Firm"", Essays on ""Managing the Professional Service Firm"", Research papers on ""Managing the Professional Service Firm"", Student papers on ""Managing the Professional Service Firm"", Book reports on ""Managing the Professional Service Firm"", Dissertation on ""Managing the Professional Service Firm"", Thesis on ""Managing the Professional Service Firm"", Summary of paper on ""Managing the Professional Service Firm"", Articles written on ""Managing the Professional Service Firm"".
Look for more research papers, essays and book reports on