Malcolm Baldrige National Quality Award

Paper Summary:

This paper examines the Malcolm Baldrige National Quality Award, which is administered through a complex set of processes under the management of the U.S. Department of Commerce, Technology Administration, and the National Institute of Standards and Technology. It looks at how it was set up as an opportunity to examine an organization critically and identify strengths and opportunities in order to improve the company's overall quality. In particular, it discusses how serving on the Baldrige Award committee can be a rewarding experience in someone?s career. Through the experience, people will be able to strengthen their ability to assess an organization, receive valuable training, and develop analytical and consensus building skills that can be applied to their own organization, as well as many others.

Outline
Introduction: How Did It Start
Criteria for Performance
Administration of the MBNQA
Board of Overseers
Board of Examiners
Judges
Senior Examiner
Examiner
The Selection Criteria
Criteria Expertise
Depth of Experience
Specialized Expertise
Examiner Skills
Final Selection of Members
Conclusion
References

From the Paper:

"This is the first of the three distinct groups. There are only a total of nine judges that oversee the entire process of administering the award. They must also help with the selecting examiners, review the scored applications, selecting the organizations to visit, and reviewing the results of the visit (Wadworth, p.109). Once that process is completed, they can select the organization to recommend for the Malcolm Baldrige Award. The judges are involved in the oversight of the entire process, but they do not actually get involved with the process until the many hours of work by the examiners are completed. Then it is left up to the U.S. Secretary of Commerce to make the final decision for the award after further background evaluations of the recommended organizations have been completed."

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