Library Services Performance

Paper Summary:

This report provides background information and an overview of LibQUAL+, explains how it can be used to assess the performance of library services, and looks at what the experts have said concerning its advantages and disadvantages. A summary of the research concerning LibQUAL+ is provided in the concluding section, together with appropriate recommendations for its potential at the library under review by this paper.

From the Paper:

"Background and Overview. Public libraries are now widely recognized as being an indispensable part of community life as promoters of literacy, providers of a wide range of reading for all ages, and centers for community information services. However, there is an increasing need today for libraries to achieve outcome-based assessment, rather then relying merely on input, output, or resource metrics; pressure for this shift in focus has come from funding authorities as well as users themselves (What is LibQUAL + 2004)."

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