Leadership at Southwest Airlines

Paper Summary:

This paper explains that leadership at Southwest Airlines means far more than the term typically implies. The paper points out that leadership is a way of life, culture, desire, and commitment at Southwest Airlines and then explains what sets the leadership style of Southwest Airline's CEO, Herb Kelleher, apart from average leadership styles.

From the Paper:

"Herb Kelleher's leadership style is the opposite of the many autocratic leaders that have thrived in business for centuries. He does not "rule" over his employees but rather, rules with his employees. Kelleher believes that leadership is the job of every employee, not just upper level management. Kelleher believes that every employee should have the ability to ascertain situations and be able to act on their own decisions. Employees should be able to lead other employees to make decisions."

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