A discussion of whether language needs to be a barrier to customer service in the hospitality industry.
Written in 2004; 1,209 words; 13 sources; MLA; $ 41.95
Paper Summary:
This paper focuses on whether language is a barrier in the hospitality industry when there are many employees from diverse cultures. The writer asserts that maintaining a certain level of customer service is essential in the hospitality industry and could be directly affected by the language barrier problem. This paper examines the advantages and disadvantages of language barriers in this industry, reviews current literature on the subject, and offers a proposed hypothesis for study and a methodology.
From the Paper:
"In such a competitive environment as the hospitality industry, this subject matter is of great interest. Companies are vying for clients and this issue can be a contributing factor to a hotel's success or could be part of the reason it may fail. Communication is a key factor in achieving customer satisfaction and should not impede the ability to serve guests."
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