Knowledge Management

Paper Summary:

This paper introduces the concept of knowledge management, defines some of the tools used for implementing this process, and examines a particular company's successful implementation of the process. The paper defines the different levels of knowledge management, which include processes, tools, and structures, and details the manner in which the company applies knowledge management at each of these levels.

From the Paper:

"As Nakkiran Sunassee has been keen to point out in one of his papers, "The world is experiencing an era which has been termed the "knowledge age" or the "knowledge economy". In this new context, knowledge is the primary commodity, and knowledge flows are regarded as the most important factors in the economy" . This assertion should be at the very basis of our research, because it shows the new dominant trend in most industries. Value and value creation no longer comes from production, but from knowledge and it is often the case that a company will have a better potential for the future because of knowledge capital it has in the present."

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