International Mortgage Banking

Paper Summary:

This paper explains that, even though the product of the home loan is relatively invisible, much of the value of such a product is found in the presentation of information, which means that people stand behind each loan (in a chain) as a means of carrying out the service. The author points out that value chain activities are not isolated from one another; therefore, one value chain activity often affects the cost or performance of other ones. The paper stresses that, due to the nature of the international business world and new technologies, it is possible to have a value chain remain seamless across borders; however, in order to make this practice a reality, Countrywide must always remain on the cutting edge and maintain a culture where innovation and creativity are valued.

Table of Contents
Introduction
Countrywide's History
Global Home Loans
The Value Chain
Supply Chain Management
Enterprise Resource Planning (ERP)
Value Added Customer Relations
Value Chain and the Future of Mortgages
Conclusion

From the Paper:

"Global Home Loans or GHL is a revolutionary force in the UK mortgage market offering mortgage processing and loan servicing to established and new lenders. The need for third party mortgage administration is becoming increasingly important in a marketplace characterized by intense competition, shrinking margins and an increasingly complex regulatory framework. The key benefits, which GHL can deliver, include faster processing of mortgage applications, increased profitability, improved customer service and access to new distribution channels.
GHL is the United Kingdom's largest end-to-end third party mortgage administrator, with a current servicing portfolio of over 55 billion and Mortgage Processing Centers across the country."

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