Internal Communications

Paper Summary:

This paper explains that the three fundamental purposes of business, non-business, or administrative organizational communications are to inform, to persuade or request, and to build goodwill within the internal organization. The author points out that downward communication, the predominant form of communication in American corporations, moves from superior to subordinate, whether from the chairman to all employees of the company or from one superior to one subordinate. The paper concludes that good communications in the company means both understanding and practicing good oral and written communication and determining how many and how well communications channels and protocols are developed and used internally by the company.

Table of Contents
Introduction
The Definition and Value of Internal Communications
What Makes Good Business Writing?
Advantages of Good Internal Communications - Management to Employees
Advantages of Good Internal Communications - Marketing and Sales
Legal Issues and Internal Communications

From the Paper:

"Most textbooks on business communications define good business communications as consisting of five basic qualities: The writing is clear, the message that the writer wants to express is complete, and the writing is correct. Additionally a well-written memo or email is not longwinded; it gets the point quickly, but does not leave out the necessary facts. Finally good writing builds goodwill in the company and across departments. A well-written memo or e-mail
will express what the writer needs to express with an economy of words, a clear point of view and relevant conclusion. Poorly written communications on the other hand, can end up wasting time and money, can lead to wasted efforts and useless diversion of resources, and end up losing any goodwill that was previously there."

More papers on Internal Communications:

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