Intercultural Conflict Management

Paper Summary:

This paper describes today's society as a multi-cultural environment that holds both extreme promise and conflicts. Through rapid developments in technology, global communication has been revolutionized in the past few decades. It explains that, as a result, a greater number of people are exposed to cultures other than their own. Due to communication technology, people are no longer isolated by borders and other obstacles and have ample opportunities to experience different cultures. It discusses how this occurrence has brought conflict amongst people from different cultures, due to differences in language, manners, opinions, lifestyles and other factors. This paper examines how intercultural conflict management has become necessary in helping people to understand one another.

From the Paper:

"Conflict occurs at all levels of human interactions, whether it is interpersonal, social, national, or international. Conflict is not always a negative thing. In fact, conflict can be sometimes present an opportunity for growth and development. Intercultural conflict can be individual, cultural, personal and social (Avruch, 1998, pp. 42-44). Ambiguity is a typical characteristic of intercultural conflicts and tends to make people react with a "default conflict style," which can be counterproductive. In addition, language issues present further challenges when dealing with multiple cultures. Often, different orientations to conflict management styles can further complicate intercultural conflict."

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