A literature review to study information technology (IT) and e-government in public administration.
Written in 2008; 4,045 words; 7 sources; APA; $ 109.95
Paper Summary:
This paper explains that the implementation and deployment of information technology (IT) solutions in public administration have tended to strengthen the hierarchical bureaucracies already in place instead of transforming these processes. The author then identifies propositions and barriers to effective e-governance. The paper concludes that e-governance has a long way to go in actually delivering public service administration via the Internet. A better understanding of the potential of public administration via the Internet is critical for public administration employees and officials if the benefits of e-governance are to be realized in a manner that truly benefits the public. Several tables and figures are included with the paper.
Table of Contents:
Introduction
Theoretical Ideal of Information Technology Examined
Key Issues in E-Government and Public Administration
E-Government Initiatives and Local Government
Summary and Conclusion
From the Paper:
"The second reform proposition claiming that IT has the power to change the structure of an organization and was therefore a tool for reform is "grounded in the belief that information technology can directly impact the data structure of public administration enforcing or relaxing traditional hierarchical forms." The main-frame computer was viewed from the perspective of being a consolidator of data and expertise which resulted in a reinforcing of hierarchical organizational structures and this is upheld in research findings."
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