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Impersonal Technology
Essay # 87944
Impersonal Technology
This paper examines the increasing use of technology in customer service.
675 words (approx. 2.7 pages) |
3 sources |
2005
Paper Summary:
The paper discusses how once upon a time, customer service was both personal and individual. The paper describes how business owners greeted their customers as they entered the stores and spoke to them on the phone when they called. Conversation was often conducted on a first name basis. Business owners frequently knew the names of their customers' families as well. However, the paper explains that now the customer service field increasingly relies on Internet interactions, email and other low-cost channels to assist their customers, resulting in this personal touch being lost.More papers on Impersonal Technology :
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APA Citation:
Impersonal Technology (2012, January 15). Retrieved February 12, 2012, from http://www.academon.com/Essay-Impersonal-Technology/87944
MLA Citation:
"Impersonal Technology " 15 January 2012. Web. 12 Feb. 2012. <http://www.academon.com/Essay-Impersonal-Technology/87944>
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