Healthcare Business Research

Paper Summary:

This paper considers research to help solve two problems faced by a healthcare business today, the first being customer satisfaction, and the second being coping with the difference between excessive overhead vs. income. The paper addresses these problems through the use of principles of business research to find alternatives and to determine which would be best.

From the Paper:

" I am the president of a healthcare corporation, an important business in the American social setting, but also one with many problems as the country tries to decide how best to provide health care in the future. Our primary business problems currently are achieving customer satisfaction and coping with the difference between excessive overhead vs. income. These problems can be addressed through the use of principles of business research to find alternatives and to determine which would be best. Library research can be used to hone the issue of customer satisfaction as it applies to the healthcare setting, and much research has been published on the subject. Customer satisfaction is an important concept for any business, including a business providing healthcare, though what constitutes customer satisfaction may differ from one type of business to another. "

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