This paper is about total quality management (TQM) in health care.
Written in 2003; 3,876 words; 11 sources; MLA; $ 106.95
Paper Summary:
An examination of this form of management, which originated in the automobile and engineering industries and has now moved to the health care industry. It looks at how this form of management is applied within health care by looking at a case study of a hospital pharmacy.
Executive Summary
Total Quality Management
Case Study: Hospital Pharmacy
Quality Improvement: Performance Assessment
Find a Process to Improve
Organize Team that Knows the Process
Clarify Current Knowledge of the Process
Quality Survey: Customer Satisfaction
Use of Qualitative Measurements on Service Quality
Analysis and Reporting of Process Variation
Select the process improvement
Conclusion
References
From the Paper:
"The five pillars of TQM include the product, process, organization, commitment and leadership. These five pillars form the basis for quality assessment and continuous improvements in the product, process, organization, commitment and leadership in the competitive business environment. A case study of TQM in a local community hospital pharmacy is illustrated. It contains the performance assessment of quality improvement. The acronyms of this TQM are FOCUS-PDCA. They are to find a process to improve, organize team that knows the process, clarify current knowledge of the process, use of qualitative measurements and select the process improvement by planning, doing, checking and acting to hold and to continue quality improvement."
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