HR Roles and Responsibilities

Paper Summary:

The paper discusses the Human Resources department of Blue Cross/Blue Shield and examines its roles and responsibilities within the organization. Particularly, the paper focuses on the strategic alignment of the HR department within the organization and how its assists in the overall execution of the organization's strategy and contributes to the company's bottom line revenues. Of particular interest are Blue Cross/Blue Shield's use of diversity programs, training programs and mentoring programs all shepherded by its Human Resources department and management.

From the Paper:

"The human resource function at Blue Cross/Blue Shield (BCBS) is central to that organization's effective operation, since it relies on a diverse customer and employee base in order to remain competitive. As such, BCBS' human resources department and functionality is central to the organization's overall strategic mission. BCBS' HR department relies on the organization's mission statement and subsequently re-articulates its ethical framework to match the strategic employment of human resource practices. This implies that all new hiring is done through an inculcation of the corporate mission, the ethical framework of the company, as well as a sense of BCBS' historical work ethic (Avolio & Bass, 2002). Human resource practices are requisite to perpetuating success and two important components of success in today's healthcare marketplace is maintaining and increasing retention and diversity among staff across the organization."

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