Front Desk Receptionist

Paper Summary:

Within this work the demonstration of the ability of the front desk receptionist to engage in and be a member of the management is discussed. The writer points out that this important member of the communications team must be carefully selected, driven to achieve trust and develop ways in which to effectively lead the hub of the client-corporation, and colleague-colleague communication center to better serve the group and the whole organization.

From the Paper:

"As a dynamic member of the management team of any office the front desk receptionist is the hub of organization in any office setting. Acknowledgment of the importance of this position has become increasingly important, as technology is proven a poor replacement for the real representation of a front desk receptionist, either by phone or in person. It is often said that without the support staff's presence in the office those they helps organize are unable to work, wasting time fielding questions that could easily be answered by the receptionist or administrative assistant and constantly looking for things which the support staff would easily be able to find."

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