Enrollment at Johns Hopkins

Paper Summary:

This research examines the streamlining and standardization of the existing enrollment system at Johns Hopkins University. The research is sets forth the features of the present JHU student enrollment and tracking information system and then discusses why the new system, centralized and driven by online-network technology, would be better than the present one. The research presents a strategy for justifying and implementing the transformation from a project-management standpoint, with a view toward assuring that the online system will satisfy the requirements of all user/stakeholders in the project (full-time students, part-time students, prospective and former students, faculty and administrative staff).

From the Paper:

"In Phillips's evolutionary model of a software upgrade project, the first phase of operations involves evaluating user needs. But in model Phillips describes does not capture an undertaking as far-reaching as the one envisioned by JHU, a multidepartmental, multitiered, multilocation enterprise (1999, pp. 283ff). We have also seen that PTE and SPSBE, to name two organizational entities, have made a significant investment in technology- and Internet-driven student recruitment and services. Department-specific needs may vary, but it is certain no department will want to relinquish current capabilities and access. The new system will have to elicit cooperation and collegiality if implementation is to proceed efficiently and apace."

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