Employee Motivation

Paper Summary:

This paper examines employee motivation, commitment and morale at Southwest Airlines. The paper looks at the methods used by this airline and why it has been so successful. It looks at its approach to employee motivation and how it differs from that of other companies and airlines.

From the Paper:

"Report on Southwest Airlines Executive Summary. Motivation according to Robbins and Decenzo, the authors of "Fundamentals of Management" is one's willingness to exert high levels of effort to reach organizational goals conditioned by the efforts and ability to satisfy some individual need. (Southwest) This has certainly been achieved by Herb Kelleher at Southwest Airlines who has some of the most motivated employees in the industry."

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