Employee Motivation

Paper Summary:

This paper presents an overview of F. Herzberg's theory of employee motivation, detailing Herzberg's factors-attitude-effects complex approach to studying the topic, his two-factor theory and his differentiation between motivation and movement. The paper further explains how Herzberg's theories of employee motivation are relevant to all types of business management and, in particular, the hotel industry where motivation of employees is especially important.

From the Paper:

"Herzberg conducted his test by asking unrestricted questions explicitly concerning an employee's experiences at specific times when he or she felt more positive or negative about their work than ordinarily. Instead of the method of grading previously conceived and prepared motives that are restricted by researcher. The dialogue was partially controlled with some questions formed the starting point of the analysis and the interviewer was at liberty to follow other methods of questioning. Herzberg's rationale of this dialogue on attitude was to evaluate the necessity of attitude as a beginning point of his two factor theory and to demonstrate his method of examination and study of motivation and hygiene factors. Two different lists of reasons showed connections to tasks, while the other was mainly active when emotions of unhappiness or bad attitudes were apparent. Herzberg discovered these emotions were associated to the milieu of that particular job and were not associated directly to the job itself."

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