This paper discusses emotional labor, the management of feelings by individuals to contain their emotions to create an outwardly pleasant visible facial and bodily display.
Written in 2005; 1,375 words; 4 sources; APA; $ 45.95
Paper Summary:
This paper explains that the nursing professional has accepted the position of emotional labor but at a high cost to these employees through the emotional and physical strain of containing a person's true conflicting emotional status. The author points out that employees should think that customers are not always right enabling them to process and control their emotions instead of just hiding them. The paper relates that this problem also exists among women lawyers and accounts for their greater degree of burn-out than experienced by men lawyers.
From the Paper:
"In certain cases, the emotional labor is called empathy and this is shown by many health-care professionals. They have to engage in emotional labor through deep acting or surface acting for their patients, and these actions are bereft of emotional or cognitive reactions. There is a feeling that physicians are better healers and have more satisfaction when they show empathy to their clients. The physicians should be the first to accept that their work has an element of emotional labor. This requires that they give themselves a practice so that they can empathize with their patients. This sort of a long term and regular training helps the medical students and residents. It also helps in the development of their ability to empathize."
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