A proposal for a study on the concept of emotional labor.
Written in 2005; 1,866 words; 11 sources; APA; $ 59.95
Paper Summary:
This paper proposes a Masters-level study of emotional labor as it is related to the hospitality industry. The paper includes a literature search on the concepts of emotional labor and emotional intelligence as they apply to the hospitality industry as well as a description of the methodology to be used for the study.
From the Paper:
"There is growing competition in hospitality industry and these places must be full of guests to survive. And these guests must be ready to pay for the premium services. Hotels have to offer not simply good, but excellent customer service. So excellent, in fact, that guest doesn't mind paying a little more for it. Business travellers want to feel in touch with the world, without needing a systems engineer to help them. So hotels need to give them access to advanced business and entertainment services from wherever they are in the hotel. "
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