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Effective Customer Service
Essay # 25107
Effective Customer Service
This paper discusses how forethought, planning, and insight can optimize the chances for a successful encounter in a customer service role.
825 words (approx. 3.3 pages) |
5 sources |
MLA | 2002
Paper Summary:
The paper notes that each customer is different and therefore, a service provider cannot control what challenges and attitudes he/she brings to the situation. The paper outlines methods that can lead to a positive outcome and ongoing profitable business relationships.From the Paper:
"A study reported in the Wall Street Journal found that when unhappy customers have their problem quickly resolved to their satisfaction, they tell five people, on average. The REL Consultancy Group in New York estimates that it costs five times as much to acquire a new customer as to retain existing ones, surely a salient reason to take effective customer service seriously. (American Rental Association, 1999)."More papers on Effective Customer Service:
Cite this paper
APA Citation:
Effective Customer Service (2012, January 15). Retrieved February 12, 2012, from http://www.academon.com/Essay-Effective-Customer-Service/25107
MLA Citation:
"Effective Customer Service" 15 January 2012. Web. 12 Feb. 2012. <http://www.academon.com/Essay-Effective-Customer-Service/25107>
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Publisher Since:
Jul 09, 2000 I have a keen interest in economics, politics, business, science, and sociology and am able to write proficiently in all of these areas. I use credible sources, document my work, and adhere to very high writing standards in order to produce only first rate papers. I hold degrees in both the fields of economics and politics.
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