Effective Communication

Paper Summary:

This paper explains that the stress of the workday, the increasingly diverse American workforce and the need to convey complex information in simple terms demands that effective communication skills must be learned by all employees regardless of their position in the hierarchy of the organization. The paper further explains that different communication styles, created by different individuals' cultural backgrounds, are a barrier to effective communication. The paper specifically looks at how different personalities, different culture, and the role of gender and place in the hierarchy can influence a person's communication style.

From the Paper:

"Although no one can entirely abandon his or her cultural communication style overnight, effective communication in a diverse workplace requires a certain level of cultural literacy and sensitivity. Even American individuals of Middle Eastern, Asian, and non-European backgrounds may have learned a more high-context style of communication at home, and it would behoove low-context style managers to be aware of this possibility if conflict occurs. It would also behoove those employees of non-European ancestry to be aware of such differences when interacting with their subordinates, colleagues, and superiors of different cultural backgrounds."

Sample of Sources Used:

• Domagalski, Theresa A. & Lisa A Steelman. (2007). The impact of gender and organizational status on workplace anger expression. Management Communication Quarterly: McQ. 20(3), 297-315. Retrieved September 8, 2008, from ABI/INFORM Global database. (Document ID: 1203831511).
• Harlig, Jeff. Effective workplace communication? It's more than just talk. (May/Jun 1999). Facilitator. Newsletter of the American Association for Training and Development,Central Indiana, pp. 4-5.
• Rahn, Gutram. (21-27 Nov 1996). Cultural differences and doing business in Europe andJapan. (1996). EU-Japan Legal Dialogue: Symposium Paper. Retrieved 8 Sept 2008 at http://www.kclc.or.jp/japanese/sympo/EU.htm
• Oluremi B., Ayoko (2007). Communication openness, conflict events and reactions to conflict inculturally diverse workgroups. Cross Cultural Management. 14(2), 105-124. Retrieved September 8, 2008, from ABI/INFORM Global database. (Document ID: 1332938071).
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