The importance of rules of etiquette in email correspondence.
Written in 2002; 1,400 words; 3 sources; $ 53.95
Paper Summary:
This paper discusses why some etiquette rules are important to follow while using E-mail. It highlights what etiquette the E-mail system borrows from traditional professional writing and what is unique to it. The paper groups essential etiquette rules into three broad categories - language and content, electronic tricks, and replies. It argues that users become efficient by using the system, but they become effective by knowing the etiquette.
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