E-Mail Training Program

Paper Summary:

This paper proposes research to develop an e-mail training program for a parole officer who is a field supervisor in the Department of Corrections. The purpose of this training program is to exploit the advantages of remote interactive messaging technology to enable field supervisors to meet their communication and information-management needs in a more timely and productive way. The research hopes to set forth the purpose of the program and make a needs assessment for the training, then discuss the training objectives, method and materials to be used for program implementation, as well as evaluation and reinforcement strategies.

From the Paper:

"Evaluation of the psychological impact and features of e-mail messaging is essential. That is because computer-driven communication alters the entire communication process. E-mail by its very nature does not allow senders and receivers of messages to evaluate nonverbal cues. Sometimes e-mail writers fall into the trap of making statements in e-mail that they would not make if the receiver of their message were face to face with them (Sussman, Golden, & Beauclair, 1991). Messages typed and sent in haste or anger can lead to misunderstanding or conflict. Thus managers should be alert to complaints from recipients of supervisors' e-mail messages and should be ready to intervene as necessary to bring e-mail communications in line with organizational policy and protocols."

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