Paper Summary:

This research provides a lesson plan on how to teach upper-level undergraduate students methods to diagnose problems within an organization. The research is structured to fill a four hour class and includes elements that are meant to help management students develop a strategy for evaluating organizational dislocations and forecasting optimal methods of resolving problems that they have created. The paper includes additional resources to assist in the class.

From the Paper:

"The idea behind such surveys initially was to spot worker-related gaps in productivity and global competitiveness, but it was determined early on that influencing people productivity implied a need for more management attention to the effect of organization policy, praxis, and priorities on the working expreience of employees (Resnick and Brown 10-11, et passim). As of the late 1990s, the idea is to take the professional and personal pulse of the work force "culture" as an aspect of Total Quality Management and adding value to operations, with a view toward defusing potentially damaging problems of organizational dynamics (Zeitz, et al., 414ff)."

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