Deming's 14 Points of Quality Assurance

Paper Summary:

Dr. Deming's philosophy is outlined in his "Fourteen Points," and calls for "a fundamental change in how organizations are viewed by the people who manage them and by those who work in them" (Gitlow, 1987). This paper summarizes and analyzes these fourteen points and concludes with the observation that Dr. Deming's philosophy does not target a specific area of business. If implemented, it will be extremely beneficial to any organization, institution, or business that has growth, prosperity, and customer satisfaction as its goal.

From the Paper:

"People would agree that fear is the enemy of success. According to Deming, fear is the enemy of innovation and improvement. "No one" can put in his best performance unless he feels secure. Secure means without fear?," stated Deming (Schmoker, 1993, p. 13). Creating a positive stress-free work environment, eliminating fears and anxieties is important for any company. Employees working in a supportive non-threatening work atmosphere display significantly better results. Most importantly, people "become more open and honest about discussing barriers to performing their jobs' workers cooperate to ensure the long-term survival of the company" (Gitlow, 1987, p. 133)."

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