Delta Airlines

Paper Summary:

This paper analyzes the use of Information Technology by Delta Airlines today, noting that the airline industry has developed a number of uses for IT, uses that help increase efficiency, reduce costs and produce a better operation. The paper illustrates how Delta Airlines is one of the leading U.S. airlines today and has made good use of IT to increase customer service in a number of areas.

From the Paper:

"Information Technology (IT) serves the needs of most businesses today in some degree, even if it only involves the use of a computer to keep records. The airline industry is no exception and has developed a number of uses for IT, uses that help increase efficiency, reduce costs and produce a better operation. Delta Airlines is one of the leading U.S. airlines today and has made good use of IT to increase customer service in a number of areas. Delta has been a major airline for many years. Before deregulation in the 1970s, many had speculated as to how it would affect the structure of the airline industry and the prevailing view was that deregulation would lead to a substantial consolidation of the industry, leaving some four to six large systems, each centered around one of the major pre-deregulation trunks."

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