Dell Computer Company

Paper Summary:

This paper explains that Dell Computer Company's was criticized because they used prisoners to recondition computers, and they located their customer service center in India.The author points out that, upon receiving criticism for these policies, Dell Computer canceled its contract with Unicor, a branch of the Federal Bureau of Prisons, which uses prisoners for electronics recycling and other similar industrial contract jobs, and brought some of their call centers back to the U.S. from India. The paper concluded that Dell is sensitive to its environmental and societal, labor responsibilities but only after those are made public and may affect its relationship with its customer base.

Table of Contents
Introduction
Literature Review Good Eggs
All the Leaves are Green and the Sky is Blue
Description of Field Research
Results
Discussion and Conclusions

From the Paper:

"The other point of their study was that although academics and business leaders have debated the social responsibilities of business, few have a handle on what the public expects. Corporations, they contend, cannot know how far to go toward helping their communities without this information. But they did note that there is a growing body of literature concerned with defining what it means for a company to be socially responsible. The paper concludes that a socially responsible company must have concerns beyond short-term profitability, and that it must have a commitment to "minimizing or eliminating any harmful effects and maximizing its long-run beneficial impact on society." "

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