This paper applies various decision-making models to the funeral home industry.
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Paper Summary:
This paper explains that a decision-making model helps a decision maker to structure the process by which he or she makes a decision; a good funeral director must be prepared with a number of models to help him or her make appropriate judgments in difficult situations. The author points out that conflict is the root of most decision-making difficulties, and there will always be conflicting factual and emotional evidence in any decision one is faced with on the job. The paper relates that the organizational model decision-making construct allows the funeral director access to the most accurate cause and effectual information; thereby, consulting the individual's will or other instruction regarding the deceased's desires and then negotiating between the participants involved by applying a flow approach to the decision using the steps of framing, deciding, communicating, implementing, and evaluating.
From the Paper:
"When making a decision in the real world, it's a common and popular method to diffuse conflict by saying, 'oh, it's not a matter of life and death.' However, when a funeral director is making decisions regarding the most appropriate methods for his or her actions on a daily basis, or in a difficult situation at a funeral home, it is a matter of life and death. It is a matter of death because of the nature of the subject matter of the profession. It is a matter of life for the dead person's loved ones and relatives. The deceased and the living both have needs and wishes that are at stake, regarding the final obsequies for the individual who has passed on."
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