Dealing with Difficult People

Paper Summary:

This paper examines the communication skills, problems and issues relating to a case study in which a new Registered Nurse (RN) is temporarily in charge of her ward and is forced to work with an unwilling UAP from another. The paper examines the nature of their non-verbal communication, the issues of diversity and personality at play and also develops a response strategy for the RN to follow in managing to work with the UAP.

From the Paper:

"In the given case study, Julie, a relatively new Registered Nurse (RN) has been suddenly thrust into an unfamiliar situation in which she perceives a level of ability in herself to manage both patients and unskilled assistants. One of her reassigned assistants has clearly demonstrated an unwillingness to work with Julie and is clearly being insubordinate. Julie's attitude, newness, and unfamiliarity with dealing with challenging employees has certainly made the situation less than ideal for clear communication. But, in her mind she has to have asked herself; "Just how much hand-holding of competent adult-employees should I have to do?" This situation is one dictated in great part by personality."

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