Conflict in the Workplace

Paper Summary:

This paper explains that conflict is an unavoidable situation that all individuals will face in the workplace. The author points out that mismanaged or overlooked conflicts can lead to a poor work environment, which can hinder major projects and cause delays in employee output that ultimately affect the end users. The paper indicates that managers must constantly monitor a work environment and remain aware of changes that can potentially lead to conflict. The author concludes that, if conflict does arise, it must be handled during its infancy before it evolves into an uncontrollable dilemma.

From the Paper:

"One particular supervisor comes to mind when I think about this issue and the outcome was far from desirable. The department was making a complete overhaul and switching from paper medical records to a complete online health information database. During the conversion process, the supervisor never addressed the issue of job elimination or layoffs, sparking horrendous hearsay throughout the department. Small, unattended conflict escalated into an uncontrollable dilemma; thus causing many seasoned employees to transfer and leaving the department in disarray."

Sample of Sources Used:

• Haynes, T. (1999) Encyclopedia of Business, 2nd ed. Management/Leadership Styles. Retrieved on 8 March 2008 from http://findarticles.com/p/articles/mi_gx5209/is_1999/ai_n19125791/pg_5
• Snowden, P.E., & Gorton, R.A. (2002). School Leadership and Administration: Important Concepts, Case Studies, & Simulations . (6 th Ed.) McGraw-Hill, New York: NY.
• Spangler, B. (2003). Competitive and Cooperative Approaches to Conflict. Retrieved on 8 March 2008 from http://www.beyondintractability.org/essay/competitive_cooperative_frames/
• The World of Work: Women as Leaders. Retrieved on 7 March 2008 from http://www.open2.net/moneyandmanagement/world_work/women_leaders.html
• Thomas, G. (2003). weLead: What is "Transactional Leadership"? Retrieved on 8 March 2008 from http://www.leadingtoday.org/Onmag/jan03/transaction12003.html

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