Conflict in Communication

Paper Summary:

This paper defines communication as the ability to express oneself in such a way that one is understood readily and easily. This paper states that there are three approaches to handling conflict: Traditional (avoid all conflict), human relation (conflict is natural and should be dealt with in an appropriate manner) and interactionist (some degree of conflict is required to achieve progress particularly in the workplace). The author believes that information technology has had a significant effect on the way we communicate.

From the Paper:

"A key element in understanding and adapting to these different concepts is often rooted in one's sense of self and self-disclosure. Having an array of individual differences can make the work environment endlessly challenging. Growing workforce diversity creates a view of individual differences in increasingly different ways. One important variable in organizational behavior is based on one's self-concept. Ideas of self vary from one historical era to another, form one socioeconomic group to another, and from culture to culture, but all of these thought patterns are part of the interplay between human beings."

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