Conflict Resolution

Paper Summary:

This paper explains that, even though there are questions about the degree to which conflict exists in the managed-healthcare field, the author contends that such conflict does exist. The author points out that one strategy for resolving conflicts within managed care settings is to detach the concerned people from the problem, but this is an extremely complex strategy and involves highly skilled communication experts. The paper stresses that the importance of conflict resolution cannot be undermined because it is believed that with time, the healthcare settings are going to become increasingly complex and dynamic, requiring healthcare managers to develop innovative conflict resolution strategies to resolve every day workplace disputes.

Table of Contents
Introduction
Defining the Scope of Managed Care
Comprehending the Conflict within Managed Care Systems
Fundamentals of Conflict within Managed Care Settings
Principles and Practices of Conflict Resolution
Conclusion

From the Paper:

"Understanding the basic fundamentals of any conflict is important because no conflict can be resolved nonviolently unless the managers have fully understood the primary elements of conflict. Now, in order to understand the fundamentals of conflict resolution within managed care, it is important to assess two leading research studies. Mayer (1995) and Umbreit (1995) research on this subject is still considered to be the most influential as it paved way for a deeper and profound understanding of the fundamentals of conflict within managed care. Mayer recognizes two fundamentals of conflict with managed care settings."

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