Communities in the Supply Chain

Paper Summary:

This document discusses the overall supply chain and logistics operations and moves into addressing a particular issue within this sphere of business operations: reverse logistics. The writer points out that reverse logistics is extremely important as it effectively closes the loop of an enterprise's supply chain and allows for much more efficient and effective operations. Further, the writer notes that reverse logistics impact all business in all industries through customer return handling, lost revenue recovery, and reduced load within the system. These aspects are discussed further in regard to a review of Apple Computer's, CVS's and Kellogg's supply chain operations.

From the Paper:

"A supply chain can be defined as the sum of all retailers, distributors, transportation methods, storage locations and facilities, as well as supplier networks that contribute to an enterprise's sale, delivery, and/or production of its product or service. It is integrally involved with a company's logistics and overall operations in that operations management oversees the smooth functioning of the organization's supply chain. A supply chain that has bottlenecks, excess inventory, or difficulties sourcing products or services inevitably results in a loss in revenue, poor product/service quality metrics, and a loss of customers, be they internal or external."

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