Communication Skills

Paper Summary:

This paper looks at gender-based differences in effective business communication. The writer points out that, just as men and women have different characteristics in other areas, so too is this evident in how they communicate in the workplace, not only in the words they use, but how they express those words. The paper also looks at the difference between good and poor communication skills in general.

From the Paper:

"Persuasive speech, especially, requires the ability to listen actively to opposing positions with a degree of intellectual flexibility that enables the speaker to synthesize a follow-up position capable of being integrated into an intellectually valid counterargument (Ehrlich, 1993). In this regard, anticipation of possible counterpoints is crucial to success, since the only alternative for the unprepared speaker is the choice between a potentially damaging off-the-cuff, spontaneous response and continuing with a scripted argument that has already been effectively challenged."

More papers on Communication Skills:

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