A discussion of team-work communication management within an aircraft's cockpit.
Written in 2002; 3,950 words; 20 sources; MLA; $ 107.95
Paper Summary:
The CRM (Cockpit Resource Management) concept is an outcome of the work of a group of human factors practitioners in the United States in the analysis of, and response to, "crew-caused" air transport crashes and other incidents. This paper presents a discussion of cockpit resource management (CRM). Some years ago, several major airlines implemented official cockpit resource management (CRM) programs. The paper shows that the implementation of these programs was motivated by desires to improve the safety of in-flight operations. Eventually, program objectives were expanded to include the efficient use of resources available to in-flight crews.
Table of Contents:
Analytical Exposition
Derivation of CRM
Opposition to CRM
CRM and Flight Crew Behavior
Response of Airline Management
The Objective of CRM
CRM and the Team Concept
Critical Context
Team-Based Organization
Implementing Team-Based Organization
Self-Managed Teams
Socio-Technical Systems
Assessing STS
Applying STS
Applying CRM at Continental Airlines
Integrative Conclusion
CRM Outcomes
CRM and the Future
Enhanced Personal Awareness
Bibliography
From the Paper:
"CRM is designed to enhance management practices in the event of emergency. A variation on the CRM concept is the crew resource management approach, which includes in-flight personnel other than those personnel who perform their functions in the cockpit of the aircraft. CRM controls the division of responsibilities during a flight. CRM can be interpreted broadly to include the relationship between the pilot and the machinery as well as among the flight crew members. Although CRM is commonly thought of as coordination between or among multi-pilot crews, in its larger sense it is much more than that activity. CRM encompasses the interpersonal relationship between a pilot and her or his passengers and between a pilot and the air traffic control (ATC) personnel with whom he or she deals. In its broadest sense, CRM refers not only to the interaction between human beings, but also the interaction of a pilot with the technology of the aircraft."
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