Change Management

Paper Summary:

This paper presents how change should be managed in an organization, including ways to make sure the change outcomes are successful. Leadership competencies for leading effective change management are also discussed, along with how to effectively manage the change process. The paper concludes with considerations for incorporating feedback in future change management strategies to help the organization learn from past experiences, both positive and negative, so that subsequent rounds of change will be managed ever more effectively.

From the Paper:

"Change is a constant factor in today's business environment. Labovitch (2002) notes that, "Change genuinely happens when...events are pressing on the status quo and a change or shift needs to occur. These pressures can be caused by many trigger events, including a shift in the marketplace and management challenges." Examples of marketplace events that cause change in the business world are technology such as the Internet, downward pressure on prices arising from global competition, sophisticated and demanding clients, globalization, consolidation within industries, and competition, while examples of management challenges include the need to reduce costs, a need for customer loyalty and retention, explosion of knowledge, flexibility and speed to bring about change, competition for talent, and increasing innovation (Labovitch, 2002)."

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