Change Management

Essay # 100462

Business > Applied Operations
Business > Information Mgmt. and Systems
Business > Management

Change Management

This paper examines change management at a fictitious e-retailing company, BESTPRODUCTS, which is struggling with its day-to-day operations and supply chain management.

1,820 words () | 12 sources | APA | 2006 India

Paper Summary:

This paper explains that the supply chain process of BESTPRODUCTS can be improved by developing and implementing (1) an electronic data interchange (EDI) system to receive requirements and orders from large customers and to send requirements and orders to vendors and (2) a new website to show real-time inventory available for sale and customer order status. The author points out that the company needs to change the layout of its website and make it more customer friendly and attractive in order to provide a unique customer experience. The paper stresses that, to utilize each of it resources optimally, BESTPRODUCTS needs a system that can integrate all of it resources management---hardware, software, manpower, management and money.

Table of Contents:
Introduction
E Commerce
Supply Chain Management an Overview
Porter's Value Chain
Making Change at BESTPRODUCTS
Resource Management
Steps to be Taken to Implement the Change
Conclusions

From the Paper:

"There is no doubt that the future belongs to e-commerce and BESTPRODUCTS, Inc. is quite aware of this fact. The company has adapted to electronic commerce through the use of Electronic Data Interchange (EDI) since its inception; however, the increasing speed of data transmission and increasing penetration of Internet and the World Wide Web has opened up many more possibilities for the company. It is very easy for a company to link to any other company or customer without the need for private communication networks."

Sample of Sources Used:

Council of Supply Chain Management Professionals (CSCMP) http://www.cscmp.org/
Gartner Group, http://www.gartner.com/
Chang, Helen. (2001), Intel's Andrew Grove: The Real Growth in E-Commerce is yet to Come. Available at http://www.gsb.stanford.edu/news/headlines/ces_grove.shtml Accessed 15th July 2006.
Chaffey, D. (2002) Supply Chain Management, E-Business and E-Commerce Management, England Pearson.
Charles C. Poirier, Michael J. Bauer (2001), E-supply Chain, Emeryville, CA Berrett-Koehler Pub, pp 3-21.