This paper is a collection of ten case studies of problems in organization structure, which gives a brief analysis for each company.
Written in 2002; 2,540 words; 15 sources; $ 76.95
Paper Summary:
This paper briefly discusses a case study in organizational structure for each company: Federal Express, Boeing Company, Boeing Company, Continental Airlines, Mondragon (a Spanish company),Bank of Tokyo-Mitsubishi, NYNEX, Inter-Continental Hotels and Resorts, Starbucks Coffee, Texas Utility Company and CSR (an Australian conglomerate). The author, in one brief, explained to establish its marketing service quality program, Federal Express determined what was most important to overnight shippers. The author, in another brief, suggested that the decision to move from the development of generalists to the development of specialists might not be suitable for smaller firms; in smaller firms, personnel often must be multi-talented or generalists.
Table of Contents
Controlling Customer Satisfaction
Balancing Customer Service and Production Floor Control
Controlling Safety and Promoting Efficiency
Establishing a Market Position and Motivating Employees
Controlling Efficiency through the Development of Specialists as Opposed to Generalists
Controlling Human Resource Costs through Downsizing
Responding to Globalization through Organizational Restructuring
The Motivation of Employees Through Empowerment, Superb Benefits, and Profit-Sharing
TXU's Responding to the Threats and Opportunities of Deregulation by Restructuring to Enter New Industries
Responding to Globalization by Acquiring a Foreign Subsidiary
From the Paper:
"In the early-1990s, Federal Express was confronted with increasing competition and the need to assure high levels of customer service and customer satisfaction. Federal Express implemented an organizational design that included a shift to team-based organization and the empowerment of team members to make decisions on the spot for customers."
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