This paper states that, from a nurse's perspective, common business practices can make health care providers more efficient, while allowing them to still retain their compassion for their patients.
Written in 2004; 1,195 words; 3 sources; MLA; $ 40.95
Paper Summary:
This paper explains that training and development in customer service techniques and procedures can develop a more professional support staff while creating better doctor/patient relationships; patients are people and would like to be treated as such. The author points out that budgetary concerns are now the entire staff's concern; nurses should be aware of keeping costs down in all areas of the hospital or practice. The paper stresses that a well-managed facility will operate more effectively, with less strife and stress, and this attitude will be apparent to patients and their families.
Table of Contents
Training and Development
Marketing
Budgeting and Financial Concerns
Management
From the Paper:
"Training also carries through to the patient sector. Medical facilities who understand the need for preventative medicine have begun training patients in a wide variety of areas, including diet, exercise, and lifestyle to prevent or control a wide variety of diseases, from diabetes to heart disease, children's nutrition to poison control. For example, in one area, "A school nutrition program encouraged local communities to develop materials to provide direct experience with nutritional effects and how they were created in their own community" (Heirich 197). These training sessions rely on medical professionals who can also connect with a broad audience, and so, trainers must teach the medical experts how to react to and connect with a non-medical audience. In large health care organizations, a training and development department is vital in providing the most up-to-date and relevant health care to the community."
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