Business Terminology in Health Care

Paper Summary:

Fifty years ago, though less was known about nearly everything involving the treatment of diseases, health care was a more personal experience. The rapidly changing health care system has caused patients to balk at service and the impersonality of it, and physicians and other providers to lament being unable to provide care in the way they would like to. This work is a proposed explorative study that will analyze the terminology used in health care to refer to the consumer and the provided services. Many are repeatedly disappointed by the expectation of the best possible care, regardless of the business parameters of delivery. Some have responded with an attempt to create a humanistic capitalism that respects the greater needs of the community and the individual, as well as respecting spirituality, yet this seems to be a difficult pill to swallow for consumer-driven organizations, regardless of their mission statements. This work proposes to gather information regarding the psychosocial effects of the use of business terminology in the health care industry in a bid to understand the psychological effects of referring to health care delivery as a business in terminology as well as reality.

From the Paper:

"The Health Care Industry, idealistically is a large conglomeration of helping individuals and organizations whose sole purpose is to help people become more healthy, be that through prevention of disease or treatment of disease. Yet, it is known among nearly all health care professionals and almost all people who have ever been treated in the health care industry, even in the most minor way, which includes nearly all of the population, that the "Health Care Industry" is just that, an industry. This industry is governed by profit and loss just as any other; possibly even more so in the sense that the more loss there is the less people can be helped."

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