Business Management

Paper Summary:

This paper is written in the first person, as a presentation to the senior management of an organization. The briefing paper deals with feedback issues in several key areas in an effort to improve the organization's efforts at managing people and their performance. The paper ends with two case studies which discuss how to handle an interview in the organization.

Table of Contents:
Section I- Briefing Paper for Senior Management
Introduction
Informal Feedback
Poor Performance
On the Job Coaching
Documentation
Formal Feed Back
Section II- Case Study
Major Challenges for Alex in the Interview
Major Challenges for Lee
Keeping the Interview from Becoming a Trade Off Exercise
Lee Defensive
Alex Handling the Clive Walton Issue
Section III- Case Study 2
Sheelagh Reihana Handling the Interview
Actions to Take
Shaun Michaels Justifying his Actions
Performance Appraisal Scheme Used by the Company
The Process of Performance Appraisal

From the Paper:

"If all is going well with employees, informal feedback may be the only step needed in terms of a performance management system (Tovey). This can be accomplished in several simple steps: notifying the employee in advance that an informal meeting will be held, encouraging them to offer their thoughts and ideas during the meeting, and giving constructive advice without a formal write-up or course of action (Tovey)."

Sample of Sources Used:

• Dresser, et al, 1999. "TAFE Middle Manager Performance Appraisal." Human Resource Management.
• Dresser, et al, 1999. "Tales from the Trenches." Human Resource Management.
• Tovey, M. 2001. "Managing Performance Improvement". Pearson Education, Australia.

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