This paper reviews the book "Best Practices in Customer Service," by Ron Zemke and John A. Woods.
Written in 2006; 892 words; 1 sources; APA; $ 31.95
Paper Summary:
This paper examines the book ""Best Practices in Customer Service" which was written to support those engaged in consumer service. The authors of this book analyze various market strategies and corporate rivalries while emphasizing the importance of addressing the needs of the consumer in order to meet demands in a more efficient and profitable manner.
From the Paper:
"Along with quality-management expert John A. Woods he has mixed 35 contemplative but practical articles that simplifies the nexus between good consumer service and better administrative pursuance. Initially Zemke educates why such pain is important and then provides an array of economical ways to execute a collection of utility schemes. He gets assistance from freelancers such as Chip.R.Bell on developing trust, Janelle M. Barlow and Dianna Maul on sustaining better levels during top demand situations, and Gary Connor on enhancing company-wide crusades. It serves as a terrific support in knowing what the customers want and to set up systems that will help in satisfying the customers want."
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