Banking Technology

Paper Summary:

This paper states that technology is noted for increasing the overall efficiency of any business and banking is no exception. The paper focuses on more recent technological advances in banking-- digitization, on-line banking and systems integration for one-to-one marketing. The paper contends that these applications have dramatically altered the overall cost structure of banks and have completely transformed the way they now conduct business.

Outline
Introduction
Digitization
Online Banking
Customer Relationship Management
Conclusion

From the Paper:

"Up until the late 1990s, institutions focused their technology strategies on the front end of the business. Data access in the back office continued to be mired in a myriad of costly manual business processes (Walker, 2005). Increasingly, digitization is being used to facilitate end-to-end process automation. Digitization formalizes, through technology, the business processes, content and associated metadata required for efficient business operations. It leverages a services-oriented architecture to create a more nimble business infrastructure that provides critical linkages, among the customer, the back office and emerging technologies. Gartner Dataquest forecasts double-digit licensing growth over the next four years for digitization tools such as content and document management and collaboration software because financial institutions are beginning to recognize the need to bring better cost control standardization, consistency and measurement to their business processes."

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