Assertiveness and Confilct Resolutions

Paper Summary:

This paper discusses the attribute of assertiveness and its important role when faced with a conflict which needs to be resolved. The paper defines assertiveness and then differentiates it with aggressiveness.

From the Paper:

"Organizations in every part of the world deal with conflict on a daily basis. Employees must cope with supervisor demands, customer issues and office politics, which often lead to differences in opinion. Assertiveness within the workplace is crucial to resolving these internal conflicts. Assertive behavior demands that an individual consciously handle situations clearly and fairly. In order to better understand how to be assertive, one must also examine behaviors that may hinder conflict resolution: aggressiveness and non-assertiveness. Once an individual understands these differences, he or she can then make conscious decisions to appropriately assert him or herself during conflict resolution."

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