The paper looks at ways to positively address disruptive communication styles, focusing mainly on ideas discussed in the book by Brinkman and Kirschner, "Dealing with people you can't stand: how to bring out the best in people at their worst".
Written in 2002; 1,838 words; 3 sources; MLA; $ 58.95
Paper Summary:
The paper begins by detailing the psychological roots of ten specific behavior patterns that represent normal people at their worst, according to Brinkman and Kirshner's book. The paper then explores ways to bring out the best in such disruptive behavior and examines different tools available to find a positive solution to the personality clashes. The paper also stresses the difference between aggression and assertiveness.
From the Paper:
"Assertiveness however places an equal amount of respect, on each person. It recognizes that the persons own feelings and thought are valuable, as are those of others. This is position of personal strength, and personal vulnerability all at the same time. The assertive person makes those around him or her uncomfortable if their peers are not as personally secure. The assertive person can enter into disagreements without taking the conflict personally, and thus be in a place to move the conflict forward to resolution. The assertive person truly can express themselves, because under their own expression is the desire and ability to accept others expressions, recognize the differences, and pursue peace and positive communication. The truly assertive person will quickly be a leader, and a valuable asset to his or her company, and career."
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