Applied Management Theories

Paper Summary:

This paper stresses that, while most of these management concepts were designed for manufacturing facilities, they can be used, within reasonable limits, for the service industry that utilizes equipment and fixed assets. The author suggests, applying TQM, that customers of the hotel's valet parking will be surveyed occasionally to determine if they are satisfied with the services, and recommendations for improvement by regular customers may help the owner/operator streamline the operations. The paper relates that TQM and TOC use SPC charts, random sampling techniques, and statistical methods to monitor constantly the process; however, communication is the most important requirement.

Table of Contents
Statistical Process Control (SPC)
Continuous Improvement
Employee Empowerment, Regular and Periodic Training-- An Involved Worker
Operational Expense
Profits
Tools and Techniques Used
Process Improvement
Inventory
Mindset of the Company-Orientation

From the Paper:

"Using statistical quality methods, small changes can be undertaken at various stages of manufacturing to ensure that the final product is within desired quality limits. In the case of a valet parking for a hotel, some method of tracking the average time cars are parked may help the owner determine the efficiency and the effective space utilization of the area in the long run. Records that indicate how long a worker took to get and park a car can be use to calculate the mean time requirements for the parking service."

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