Airlines and Travel Agents

From the Paper:

"The travel business is changing with the development of advanced computer programs and access to different computer networks. These changes include the introduction of new services which travelers can access themselves without the need of agents. One of the reasons for this shift is the perception on the part of the public that they have been paying too much for their travel and that there is some hidden expense in the use of a travel agent that they can now avoid. They may also desire to become masters of their own fate to a much greater degree, using self-service machines and computers to shape their own travel plans. Yet, the question is whether these travelers are succeeding in this effort or are only creating new problems for themselves. As this form of do-it-yourself-travel grows, it is also a question whether the mass of travelers really want this sort of system and want to do the job ..."

More papers on Airlines and Travel Agents:

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