Airline Management Organization

Paper Summary:

A "mechanistic system" is characterized by specialized activities clearly separated from one another and performed by functional specialists. Employees are not expected to think in terms of overall system goals. The writer asserts that this system has had negative results in the airline field.

From the Paper:

"This type of highly structured organization depends upon the coordination of these components through the organizational hierarchy: through common supervisors at higher levels in the organization. Communication is passed upward to the common superior who then passes it back down to the appropriate department. This results in an entrenched management system in which the supervisor or manager controls all aspects of personnel and operations. The chief objective in management becomes strengthening the degree of managerial control over the workforce. This was made possible by the subdivision of work into fragmented tasks and quantification of performance to achieve centralized control to enable line managers to coordinate the fragmented activities while decreasing the influence of individual workers over decisions that govern their work."

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