Insurers in the UK and China

Paper Summary:

This dissertation examines the problems of lack of trust and poor reputation faced by insurers in the United Kingdom as well as how and why these problems have arisen in the country. The study also looks at the damage caused by these problems, the lessons to be learned from them and the extent to which the emerging Chinese insurance market might be exposed to similar problems in the future.

Table of Contents
Statement of the Problem
Methodology
Importance of the Research
Introduction
The Reputational Risk
Insurer Vulnerabilities
Damage and/or Destruction to Reputation of Insurers
UK Insurers
Problems and Difficulties in the UK Insurance Industry
Efforts and Initiatives in the Insurance Industry
What Lessons Should China Learn from the UK?
General Conclusion

From the Paper:

"Wrongful calling of contracts is one illustration of how an Insurer's business reputation might be either damaged or destroyed. Failures to pay claims that are deemed payable legally within the limits of the contract or policy have the potential to damage and destroy the reputation of the insurer. Some countries have experienced more than their share of such troubles. For example the United Kingdom has witnessed repetitive destruction of the public's faith in insurers. Consider the fact that the business or individual who has failed to receive payment on a claim under the terms of an insurance policy, and who purchased that self-same policy from the insurer who fails to fulfill their policy requirements as stated at the time of the purchase of insurance is disgruntled, has completely lost faith in the company and as well may be financially damaged or even destroyed for all intents and purposes."

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